Refund policy

Aura Botanics – Refund & Return Policy

At Aura Botanics, customer satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.

1. Returns

We accept returns within 2 days of delivery. The product must be unused, unopened, and in its original packaging. Used or damaged products (unless received damaged) will not be eligible for return.

      2. Damaged Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery. Share clear pictures and your order number for verification. After verification, we will offer a replacement or refund.

       3. Expiry Check

Customers are advised to check the expiry date before using any product. Aura Botanics will not be responsible for issues arising from the use of products past their expiry date. Any expiry-related concern must be reported within 48 hours of delivery.

       4. Non-Refundable Items

Opened or used haircare/skincare products. Items purchased on sale or promotion (unless damaged or incorrect). Products damaged due to misuse, mishandling, or use after expiry.

        5. Refund Process

Once the returned item is received and inspected, we will notify you of approval. Approved refunds will be processed within 5–7 working days. Refunds will be issued via:

Bank transfer Easypaisa / JazzCash Or original payment method (if applicable)

1. Shipping Charges

Delivery charges are non-refundable. In case of return (not due to our mistake), the customer will bear the return shipping cost. If the mistake is from our side (wrong or damaged item), we will cover shipping costs.

       7. Order Cancellation

Orders can only be cancelled before dispatch. Once dispatched, cancellation is not possible. For any refund or return requests, please contact:

📩 Email: aurabotanicspk@gmail.com

📞 WhatsApp: +92 345 9275402

Thank you for choosing Klean Beauty 💖